Patrol is on a mission to help brands building on Shopify become more accessible and ADA compliant. Our AI-powered platform helps Shopify merchants automatically find and fix accessibility issues, ensuring their websites are more ADA-compliant. From auditing + practical testing to generating and applying accessible code changes (previously done by a software dev), Patrol enables brands to deliver better, more inclusive shopping experiences for every customer and better protect themselves from the 10,000+ demand letters and ADA lawsuits targeting brands every year.
We’re proud to work with a fast-growing roster of forward-thinking DTC and CPG brands that care about doing the right thing for their customers and protecting their businesses. We’ve been scaling rapidly since our seed round, backed by top investors like NextView, Founders Collective, Newark Venture Partners and Hawke Media, and we’re just getting started.
As a small but mighty team, we operate with high trust, low ego, and an obsession with building a product our customers love. You’ll have direct access to the leadership team, real ownership over your work, and the opportunity to shape a product that’s changing the way brands approach accessibility.
As Patrol’s Founding Customer Success Manager, you will be the primary point of contact for our customers helping them onboard successfully, get measurable value from our platform, and renew year after year. You’ll be the voice of the customer internally, collaborating with Engineering to ensure we’re delivering solutions that solve real problems.
In this role, you will be the CEO of your own function where the buck stops with you. You will build and own the systems, processes, and playbooks that will define Patrol’s customer success function as we scale. You’ll work closely with new customers to ensure smooth onboarding, proactively monitor their progress to prevent churn through 15 min monthly calls, and identify expansion opportunities.
This is a hybrid position reporting to the CEO. You will be expected to be in-person at the Boston office Tuesday, Wednesday, Thursday, with occasional travel (up to 15%) for customer meetings, conferences, and industry events.